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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some items are not returnable. Mineral specimens cannot be returned.

Additional non-returnable items:

• Gift series
• Blind box

To complete your return, we require a receipt or proof of purchase.

Please do not return your purchase to the courier company.

We will issue a refund under certain circumstances:

• The product is damaged or does not match the picture
• Product size is quite different from the label
• Ordered products not received within 30 days of delivery

In addition to the Mini series, every mineral or crystal in our products is unique. Therefore, every time a product is sold, it is immediately removed from the shelves.

After the product you ordered has been shipped by us, we will notify you by email or on the website of the logistics company we entrusted. You can check the detailed progress through the company's website or APP by entering your order number.